All Systems Operational

About This Site

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Uptime over the past 90 days. View historical uptime.
HID Origo Management Portal Operational
HID Origo Management Portal - Legacy Operational
HID App Based Mobile Access API Provisioning Operational
HID Google Wallet Provisioning Operational
HID Apple Wallet Provisioning Operational
HID Origo Bridge Operational
HID Identity Positioning Operational
HID Origo regional hosted solution Operational
HID Key and Format Authorization Operational
HID Linq Cloud Operational
HID Reader Manager Operational
HID Reader Manager Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production release of HID Linq Mobile iOS App Version 1.0.0 Oct 29, 2026 23:00 - Oct 30, 2026 00:00 UTC

HID Linq Mobile iOS App Version 1.0.0 will be released to production and made available on the Apple App Store on October 29, 2026.

Product Update Summary
• Manage HID Signo™ readers and HID OMNIKEY SE® Reader Core modules from a single mobile app
• Use Reader Technician credentials to login to app
• Redeem authorized ICE and MOB key access code within the app
• Save configuration as Virtual Configuration Cards to be applied to compatible readers via BLE
• Upgrade HID Signo readers from R10.0.7.5 and above to the latest firmware version.
• Upgrade HID OMNIKEY SE Reader Core modules (including Amico readers) from version FW26.A and above.
• Experience faster reader updates with a highly visual user experience
• Update to version 1.0.0 to take advantage of these improvements.
Posted on Oct 23, 2026 - 13:27 UTC

Emergency Maintenance Notification – Oracle Critical Security Patch Updates in Production Oct 31, 2026 01:00-06:00 UTC

SUMMARY
• An emergency maintenance activity has been scheduled for HID Oracle EBS Production on October 31, 2026 between 01:00 to 06:00 UTC.

IMPACT
• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted:
• Contract management - Renewal /new contract will be delayed.
• Order Management - New orders process will be delayed.
• Replenishment - Replenishment order will be triggered during this window.
• Organization onboarding / New key addition – Org creation and edit may have issues.

ENVIRONMENT
• Production | HID Origo Management Portal
Posted on Oct 27, 2026 - 07:26 UTC

Infrastructure Maintenance – HID Origo Oct 31, 2026 02:30-13:30 UTC

• HID will perform scheduled maintenance on the Origo platform during the following windows:

• 31 October 2026, 02:30–12:30 UTC

• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.

• No action is required.
Posted on Oct 13, 2026 - 07:11 UTC

RSS Feed Availability for HID Origo Service Status Page - https://statuspage.origo.hidglobal.com/history.rss Oct 31, 2026 23:45 - Nov 1, 2026 00:45 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 05, 2026 - 05:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 05, 2026 - 05:41 UTC
Scheduled - RSS Feed Availability for HID Origo Service Status Page

• We are pleased to share that an official RSS feed is now available for tracking the status and maintenance of the HID Origo platform.

What this means for you:
• Organizations may use this feed within their preferred RSS reader or monitoring solution to stay informed of service availability and operational updates.
Oct 31, 2026 - 09:33 UTC

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Infrastructure Maintenance – HID Origo
Completed - The scheduled maintenance has been completed.
Oct 24, 18:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 15:15 UTC
Scheduled - • HID will perform scheduled maintenance on the Origo platform during the following windows:

• 24 October 2026, 15:00–17:30 UTC

• During this maintenance window from 15:00 to 17:30, the user may face intermittent issues in Origo Platform and Portal services.

Already issued mobile credentials will continue working as normal.

• No action is required from the user.
Oct 24, 15:12 UTC
Infrastructure Maintenance – HID Origo
Completed - Scheduled maintenance has been completed.
Oct 24, 13:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 24, 12:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 02:30 UTC
Scheduled - • HID will perform scheduled maintenance on the Origo platform during the following windows:

• 24 October 2026, 02:30–15:30 UTC

• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.

• No action is required.
Oct 13, 07:01 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

HID Origo Bridge – SSO Pass Redemption Outage
Resolved - This incident has been resolved.
Oct 20, 21:01 UTC
Monitoring - The services are restored and operational. We are continuing to monitor the situation.
Oct 20, 15:24 UTC
Update - We are continuing to investigate this issue.
Oct 20, 13:13 UTC
Update - We are continuing to investigate this issue.
Oct 20, 13:02 UTC
Update - We are continuing to investigate this issue.
Oct 20, 12:59 UTC
Update - We are continuing to investigate this issue.
Oct 20, 12:58 UTC
Investigating - Dear customers,

• HID is investigating an issue affecting pass redemption through Single Sign-On (SSO) in the HID Origo Bridge.

• Users may successfully authenticate through SSO but then receive an error when attempting to redeem their pass.

• HID is actively investigating the cause and working to restore normal SSO pass redemption as soon as possible.

We apologize for the inconvenience and will provide further updates as they become available.

HID Origo team
Oct 20, 12:53 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

Emergency Maintenance Notification – Production
Completed - The scheduled maintenance has been completed.
Oct 17, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:30 UTC
Scheduled - SUMMARY
• We have been notified that one of our third-party SSL service providers will be conducting emergency maintenance on October 17th, 2026 between 16:30 - 20:30 UTC.

IMPACT
• No customer impact is currently expected. However, there is a potential for intermittent service disruptions of HID Linq Cloud - new Linq Gateway installations and onboarding will be unavailable during the maintenance window.

Environment
• Production
Oct 15, 10:04 UTC

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Unable to Access HID Origo Services
Resolved - A fix has been deployed and services are verified restored
Oct 14, 07:23 UTC
Monitoring - The services are restored and operational. We are continuing to monitor the situation.
Oct 13, 17:54 UTC
Investigating - SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Currently unavailable
• HID Origo Mobile Identities API: Currently unavailable
• HID Reader Manager Portal: Currently unavailable
• HID Reader Manager App: Currently unavailable


Environment

• Production | HID Origo Management Portal
Oct 13, 17:30 UTC

Oct 13, 2026

CERT Environment Issue: HID Origo Mobile Identities Services 2.X API Returning 404 Error
Resolved - This incident has been resolved.
Oct 13, 06:33 UTC
Monitoring - The services are restored and operational. We are continuing to monitor the situation.
Oct 8, 07:48 UTC
Investigating - SUMMARY

• HID Origo Service is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Mobile Identities API: Currently unavailable


Environment

• Cert | HID Origo Management Portal
Oct 8, 07:38 UTC
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