All Systems Operational

About This Site

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Uptime over the past 90 days. View historical uptime.
HID Origo Management Portal Operational
HID Origo Management Portal - Legacy Operational
HID App Based Mobile Access API Provisioning Operational
HID Google Wallet Provisioning Operational
HID Apple Wallet Provisioning Operational
HID Origo Bridge Operational
HID Identity Positioning Operational
HID Origo regional hosted solution Operational
HID Key and Format Authorization Operational
HID Linq Cloud Operational
HID Reader Manager Operational
HID Reader Manager Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

🚀 Upcoming Release: HID Linq Cloud 1.5.1 Sep 22, 2026 05:00-06:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2026 - 06:56 UTC
Scheduled - SUMMARY

📢 We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅 September 22, 2026.


Deployment Window


   Date: 📅 September 22, 2026
   Time: ⏳ 05:00 – 06:30 UTC (approximately 1.5 hours)
   User Impact: ⚠️ Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?


   📌 OSDP Firmware File Generation for Elite Customers

      ■ Elite customers can generate an OSDP firmware file using a specified ICE key.
      ■ The generated file can be applied to HID Signo readers through partner access-control software and controllers.
      ■ Readers must be running firmware version 10.0.11.5 or later.

   📌 Controller Connectivity Improvements

      ■ Provides a HID Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.
Sep 12, 2026 - 06:40 UTC

🚧 Infrastructure Maintenance – AWS China to US Network Maintenance Activity in Production Sep 22, 2026 05:00-09:00 UTC

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅 September 22, 2026 between ⏳ 05:00 - 09:00 UTC.


REGIONS AFFECTED

  • 🔍 China (APAC East)

  • 🔍 US


IMPACT

  • ⚠️ During this maintenance window, users may experience brief periods of unavailability for the HID Origo services.


  • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

    The following functions will remain available for existing readers:
          ■ Personalization
          ■ Issuance
          ■ Update
          ■ Suspend
          ■ Revoke
          ■ Terminate

    ⚠️ IMPACT ON NEWLY PROVISIONED READERS

    • Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed.


    • As a result, the functions listed above may not be available for those newly provisioned readers during this period.


    ENVIRONMENT




    Posted on Sep 12, 2026 - 07:09 UTC

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

HID Origo 3.X API Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID key and Format  services was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.
HID Origo.
Sep 16, 19:07 UTC
Investigating - Hi
This is an automatically generated notification from the HID Key and format monitoring system

A potential issue has been detected and that may be  affecting some  Key and Format services for certain customers. Our team is currently investigating the situation and working to determine the scope and impact and identify the root cause. Further updates will be provided as soon as additional information becomes available.

Thank you for your patience and understanding.
HID - PACS Card Services Team
Sep 16, 08:40 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

<b>🚧 Emergency Maintenance Notification – Oracle Critical Security Patch Updates in Production</b>
Completed - The scheduled maintenance has been completed.
Sep 12, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 07:04 UTC
Scheduled - SUMMARY

📍 An emergency maintenance activity has been scheduled for HID Oracle EBS Production on 📅 September 12, 2026 between ⏳ 12:00 to 18:00 UTC.

IMPACT

🛠️ During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted:

  • ⚠️ Oracle EBS Production

  • ⚠️ Oracle Agile Production

  • ⚠️ Oracle Analytics Cloud

  • ⚠️ Webshop access to EBS

  • ⚠️ Other related services that render data from EBS will be unavailable.



ENVIRONMENT
🌐 Production | HID Origo Management Portal
Sep 12, 06:59 UTC

Sep 11, 2026

HID Tools - Linq Cloud Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID Linq Cloud was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.

HID Origo.
Sep 11, 17:26 UTC
Investigating - Hi,

This is an automated notification from the HID Linq Cloud monitoring system.

A potential issue has been detected that may be impacting some customers. The HID team is actively investigating the situation and working to identify the root cause. Further updates will be provided as soon as more information becomes available.

Thank you for your patience and understanding.

HID Linq Cloud Team
Sep 11, 17:20 UTC
HID Tools - Linq Cloud Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID Linq Cloud was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.

HID Origo.
Sep 11, 01:55 UTC
Investigating - Hi,

This is an automated notification from the HID Linq Cloud monitoring system.

A potential issue has been detected that may be impacting some customers. The HID team is actively investigating the situation and working to identify the root cause. Further updates will be provided as soon as more information becomes available.

Thank you for your patience and understanding.

HID Linq Cloud Team
Sep 11, 00:03 UTC
HID Tools - Linq Cloud Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID Linq Cloud was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.

HID Origo.
Sep 11, 00:28 UTC
Investigating - Hi,

This is an automated notification from the HID Linq Cloud monitoring system.

A potential issue has been detected that may be impacting some customers. The HID team is actively investigating the situation and working to identify the root cause. Further updates will be provided as soon as more information becomes available.

Thank you for your patience and understanding.

HID Linq Cloud Team
Sep 11, 00:01 UTC

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

HID Origo 3.X API Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID key and Format  services was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.
HID Origo.
Sep 8, 23:31 UTC
Investigating - Hi
This is an automatically generated notification from the HID Key and format monitoring system

A potential issue has been detected and that may be  affecting some  Key and Format services for certain customers. Our team is currently investigating the situation and working to determine the scope and impact and identify the root cause. Further updates will be provided as soon as additional information becomes available.

Thank you for your patience and understanding.
HID - PACS Card Services Team
Sep 8, 20:28 UTC
HID Origo 3.X API Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID key and Format  services was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.
HID Origo.
Sep 8, 05:52 UTC
Investigating - Hi
This is an automatically generated notification from the HID Key and format monitoring system

A potential issue has been detected and that may be  affecting some  Key and Format services for certain customers. Our team is currently investigating the situation and working to determine the scope and impact and identify the root cause. Further updates will be provided as soon as additional information becomes available.

Thank you for your patience and understanding.
HID - PACS Card Services Team
Sep 8, 04:46 UTC
HID Origo 3.X API Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID key and Format  services was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.
HID Origo.
Sep 8, 00:58 UTC
Investigating - Hi
This is an automatically generated notification from the HID Key and format monitoring system

A potential issue has been detected and that may be  affecting some  Key and Format services for certain customers. Our team is currently investigating the situation and working to determine the scope and impact and identify the root cause. Further updates will be provided as soon as additional information becomes available.

Thank you for your patience and understanding.
HID - PACS Card Services Team
Sep 7, 09:07 UTC

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

HID Origo 3.X API Service Potential Disruption
Resolved - Hi,

The previously reported disruption affecting HID key and Format  services was investigated, and the necessary corrective actions were completed for impacted customers. The issue is now resolved.

A root cause analysis is currently underway, and any required preventive measures or mitigations will be implemented as appropriate.

Thank you for your patience and understanding.
HID Origo.
Sep 4, 06:31 UTC
Investigating - Hi
This is an automatically generated notification from the HID Key and format monitoring system

A potential issue has been detected and that may be  affecting some  Key and Format services for certain customers. Our team is currently investigating the situation and working to determine the scope and impact and identify the root cause. Further updates will be provided as soon as additional information becomes available.

Thank you for your patience and understanding.
HID - PACS Card Services Team
Sep 3, 22:37 UTC
Incident History Powered by Atlassian Statuspage