Update - HID is actively working to resolve this and will provide updates as new information becomes available.
Sep 29, 2026 - 09:32 UTC
Sep 29, 2026 - 09:32 UTC
Update - To ensure optimal performance and benefit from the latest bug fixes, please update your devices to the latest available iOS version.
Sep 28, 2026 - 08:59 UTC
Sep 28, 2026 - 08:59 UTC
Investigating - Dear customers,
• HID is investigating reports of intermittent Bluetooth Low Energy (BLE) communication failures affecting the HID Mobile Access app and HID Origo SDK.
• The issue is observed on iPhone 17 models only which are running iOS 26.6 or later.
• HID is actively working to resolve this and will provide updates as new information becomes available.
• As an immediate mitigation, rebooting the affected device restores BLE functionality.
• We sincerely apologize for the inconvenience this may cause and appreciate your patience.
HID Origo team
Sep 28, 2026 - 08:58 UTC
• HID is investigating reports of intermittent Bluetooth Low Energy (BLE) communication failures affecting the HID Mobile Access app and HID Origo SDK.
• The issue is observed on iPhone 17 models only which are running iOS 26.6 or later.
• HID is actively working to resolve this and will provide updates as new information becomes available.
• As an immediate mitigation, rebooting the affected device restores BLE functionality.
• We sincerely apologize for the inconvenience this may cause and appreciate your patience.
HID Origo team
Sep 28, 2026 - 08:58 UTC
About This Site
This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
HID Origo Management Portal
Operational
HID Origo Management Portal - Legacy
Operational
HID App Based Mobile Access API Provisioning
Operational
HID Google Wallet Provisioning
Operational
HID Apple Wallet Provisioning
Operational
HID Origo Bridge
Operational
HID Identity Positioning
Operational
HID Origo regional hosted solution
Operational
HID Key and Format Authorization
Operational
HID Linq Cloud
Operational
HID Reader Manager
Operational
HID Reader Manager Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Emergency Maintenance Notification – Production Oct 17, 2026 16:30-20:30 UTC
SUMMARY
• We have been notified that one of our third-party SSL service providers will be conducting emergency maintenance on October 17th, 2026 between 16:30 - 20:30 UTC.
IMPACT
• No customer impact is currently expected. However, there is a potential for intermittent service disruptions of HID Linq Cloud - new Linq Gateway installations and onboarding will be unavailable during the maintenance window.
Environment
• Production
Posted on Oct 15, 2026 - 10:04 UTC
• We have been notified that one of our third-party SSL service providers will be conducting emergency maintenance on October 17th, 2026 between 16:30 - 20:30 UTC.
IMPACT
• No customer impact is currently expected. However, there is a potential for intermittent service disruptions of HID Linq Cloud - new Linq Gateway installations and onboarding will be unavailable during the maintenance window.
Environment
• Production
Posted on Oct 15, 2026 - 10:04 UTC
Infrastructure Maintenance – HID Origo Oct 24, 2026 02:30-13:30 UTC
• HID will perform scheduled maintenance on the Origo platform during the following windows:
• 24 October 2026, 02:30–13:30 UTC
• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.
• No action is required.
Posted on Oct 13, 2026 - 07:01 UTC
• 24 October 2026, 02:30–13:30 UTC
• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.
• No action is required.
Posted on Oct 13, 2026 - 07:01 UTC
Infrastructure Maintenance – HID Origo Oct 31, 2026 02:30-13:30 UTC
• HID will perform scheduled maintenance on the Origo platform during the following windows:
• 31 October 2026, 02:30–12:30 UTC
• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.
• No action is required.
Posted on Oct 13, 2026 - 07:11 UTC
• 31 October 2026, 02:30–12:30 UTC
• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.
• No action is required.
Posted on Oct 13, 2026 - 07:11 UTC
RSS Feed Availability for HID Origo Service Status Page - https://statuspage.origo.hidglobal.com/history.rss Oct 31, 2026 23:45 - Nov 1, 2026 00:45 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 05, 2026 - 05:45 UTC
Oct 05, 2026 - 05:45 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 05, 2026 - 05:41 UTC
Oct 05, 2026 - 05:41 UTC
Scheduled -
RSS Feed Availability for HID Origo Service Status Page
• We are pleased to share that an official RSS feed is now available for tracking the status and maintenance of the HID Origo platform.
What this means for you:
• Organizations may use this feed within their preferred RSS reader or monitoring solution to stay informed of service availability and operational updates.
Oct 31, 2026 - 09:33 UTC
• We are pleased to share that an official RSS feed is now available for tracking the status and maintenance of the HID Origo platform.
What this means for you:
• Organizations may use this feed within their preferred RSS reader or monitoring solution to stay informed of service availability and operational updates.
Oct 31, 2026 - 09:33 UTC