CERT Environment - HID Origo Management Portal & HID Origo Mobile Identities API Services down
Monitoring - Update 11:15

• The services are restored and operational. We are continuing to monitor the situation.
Nov 03, 2026 - 11:27 UTC
Investigating - SUMMARY

• HID Origo Management Portal & HID Origo Mobile Identities API Services are currently experiencing a service disruption in CERT environment. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Environment
• Cert | HID Origo Management Portal
Nov 03, 2026 - 09:29 UTC

About This Site

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Uptime over the past 90 days. View historical uptime.
HID Origo Management Portal Operational
HID Origo Management Portal - Legacy Operational
HID App Based Mobile Access API Provisioning Operational
HID Google Wallet Provisioning Operational
HID Apple Wallet Provisioning Operational
HID Origo Bridge Operational
HID Identity Positioning Operational
HID Origo regional hosted solution Operational
HID Key and Format Authorization Operational
HID Linq Cloud Operational
HID Reader Manager Operational
HID Reader Manager Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Maintenance Notification – HID Origo Device Management Nov 4, 2026 03:30-05:00 UTC

SUMMARY
• An emergency maintenance activity is scheduled for HID Origo Device Management (ODM) on November 4, 2026 between 3:30 to 5:00 UTC.

IMPACT
• Users may experience minor service disruptions during the maintenance window.

Environment
• Production
Posted on Nov 03, 2026 - 12:02 UTC

Nov 3, 2026

Unresolved incident: CERT Environment - HID Origo Management Portal & HID Origo Mobile Identities API Services down.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

RSS Feed Availability for HID Origo Service Status Page - https://statuspage.origo.hidglobal.com/history.rss
Completed - The scheduled maintenance has been completed.
Nov 1, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 23:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 5, 05:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 5, 05:41 UTC
Scheduled - RSS Feed Availability for HID Origo Service Status Page

• We are pleased to share that an official RSS feed is now available for tracking the status and maintenance of the HID Origo platform.

What this means for you:
• Organizations may use this feed within their preferred RSS reader or monitoring solution to stay informed of service availability and operational updates.
Oct 31, 09:33 UTC

Oct 31, 2026

Infrastructure Maintenance – HID Origo
Completed - The scheduled maintenance has been completed.
Oct 31, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 02:30 UTC
Scheduled - • HID will perform scheduled maintenance on the Origo platform during the following windows:

• 31 October 2026, 02:30–12:30 UTC

• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.

• No action is required.
Oct 13, 07:11 UTC
Emergency Maintenance Notification – Oracle Critical Security Patch Updates in Production
Completed - The scheduled maintenance has been completed.
Oct 31, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 01:00 UTC
Scheduled - SUMMARY
• An emergency maintenance activity has been scheduled for HID Oracle EBS Production on October 31, 2026 between 01:00 to 08:00 UTC.

IMPACT
• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted:
• Contract Processing - New / Add-on/Renewal contract will have impact on processing.
• Order Management - New orders placed will be delayed with fulfilment.
• Replenishment - Replenishment order will not be triggered during this window.
• Organization onboarding / New key addition – Org creation and edit may have issues.
• Complete all critical business activities before the maintenance window begins.

ENVIRONMENT
• Production | HID Origo Management Portal
Oct 27, 07:26 UTC
Infrastructure Maintenance - HID Linq Cloud
Completed - The scheduled maintenance has been completed.
Oct 31, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 03:30 UTC
Scheduled - SUMMARY
• A maintenance event is planned for HID Linq Cloud on October 31, 2026 between 03:30 – 04:30 UTC.

IMPACT
• During the scheduled maintenance window user may experience minor disruptions accessing HID Linq Cloud.

Environment
• Production | HID Linq Cloud
Oct 27, 08:37 UTC

Oct 30, 2026

Production release of HID Linq Mobile iOS App Version 1.0.0
Completed - The scheduled maintenance has been completed.
Oct 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 UTC
Scheduled - HID Linq Mobile iOS App Version 1.0.0 will be released to production and made available on the Apple App Store on October 29, 2026.

Product Update Summary
• Manage HID Signo™ readers and HID OMNIKEY SE® Reader Core modules from a single mobile app
• Use Reader Technician credentials to login to app
• Redeem authorized ICE and MOB key access code within the app
• Save configuration as Virtual Configuration Cards to be applied to compatible readers via BLE
• Upgrade HID Signo readers from R10.0.7.5 and above to the latest firmware version.
• Upgrade HID OMNIKEY SE Reader Core modules (including Amico readers) from version FW26.A and above.
• Experience faster reader updates with a highly visual user experience
• Update to version 1.0.0 to take advantage of these improvements.
Oct 23, 13:27 UTC

Oct 29, 2026

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Infrastructure Maintenance – HID Origo
Completed - The scheduled maintenance has been completed.
Oct 24, 18:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 15:15 UTC
Scheduled - • HID will perform scheduled maintenance on the Origo platform during the following windows:

• 24 October 2026, 15:00–17:30 UTC

• During this maintenance window from 15:00 to 17:30, the user may face intermittent issues in Origo Platform and Portal services.

Already issued mobile credentials will continue working as normal.

• No action is required from the user.
Oct 24, 15:12 UTC
Infrastructure Maintenance – HID Origo
Completed - Scheduled maintenance has been completed.
Oct 24, 13:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 24, 12:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 02:30 UTC
Scheduled - • HID will perform scheduled maintenance on the Origo platform during the following windows:

• 24 October 2026, 02:30–15:30 UTC

• During these maintenance windows, Origo platform and portal services will be unavailable. End Customers will not be able to log in, manage existing users or credentials, or add and provision new users. Already issued mobile credentials will continue working as normal.

• No action is required.
Oct 13, 07:01 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

HID Origo Bridge – SSO Pass Redemption Outage
Resolved - This incident has been resolved.
Oct 20, 21:01 UTC
Monitoring - The services are restored and operational. We are continuing to monitor the situation.
Oct 20, 15:24 UTC
Update - We are continuing to investigate this issue.
Oct 20, 13:13 UTC
Update - We are continuing to investigate this issue.
Oct 20, 13:02 UTC
Update - We are continuing to investigate this issue.
Oct 20, 12:59 UTC
Update - We are continuing to investigate this issue.
Oct 20, 12:58 UTC
Investigating - Dear customers,

• HID is investigating an issue affecting pass redemption through Single Sign-On (SSO) in the HID Origo Bridge.

• Users may successfully authenticate through SSO but then receive an error when attempting to redeem their pass.

• HID is actively investigating the cause and working to restore normal SSO pass redemption as soon as possible.

We apologize for the inconvenience and will provide further updates as they become available.

HID Origo team
Oct 20, 12:53 UTC
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