HID Origo Bridge – SSO Pass Redemption Outage

Incident Report for HID Origo Status Page

Resolved

This incident has been resolved.

Posted Oct 20, 2026 - 21:01 UTC

Monitoring

The services are restored and operational. We are continuing to monitor the situation.

Posted Oct 20, 2026 - 15:24 UTC

Update

We are continuing to investigate this issue.

Posted Oct 20, 2026 - 13:13 UTC

Update

We are continuing to investigate this issue.

Posted Oct 20, 2026 - 13:02 UTC

Update

We are continuing to investigate this issue.

Posted Oct 20, 2026 - 12:59 UTC

Update

We are continuing to investigate this issue.

Posted Oct 20, 2026 - 12:58 UTC

Investigating

Dear customers,

• HID is investigating an issue affecting pass redemption through Single Sign-On (SSO) in the HID Origo Bridge.

• Users may successfully authenticate through SSO but then receive an error when attempting to redeem their pass.

• HID is actively investigating the cause and working to restore normal SSO pass redemption as soon as possible.

We apologize for the inconvenience and will provide further updates as they become available.

HID Origo team

Posted Oct 20, 2026 - 12:53 UTC

This incident affected: HID Origo Bridge.